Hospitals

If you have concerns about care provided at a hospital, you should contact the hospital to voice your concerns. Click on the link for any hospital below to learn more about how to make a complaint or talk about concerns. The phone number with each hospital is for the department to contact with your concerns.

Addison Gilbert Hospital-Gloucester/Beverly Hospital
508-363-6308
Office of Patient Advocates

Anna Jaques Hospital - Newburyport
978-463-1400 x2313
Patient Safety Officer

Athol Memorial Hospital - Athol
978-249-3511 x321
Risk Management

Baystate Health Systems - Springfield
413-794-5456
Patient Relations

Berkshire Medical Center - Pittsfield
413-447-2466
Patient Relations

Beth Israel Deaconness Medical Center
617-632-0364
Patient Relations

Beverly Hospital - Beverly
978-922-3000 x2273
Patient Advocate CARE Hotline

Boston Medical Center
617-414-4970
Office of Patient Advocacy

Brigham & Women's Hospital
617-732-6636
Patient & Family Relations

Brockton Hospital - Brockton
508-941-7356
Department of Quality Resources

Cambridge Hospital - Cambridge
617-665-1398
Patient Relations

Cape Cod Hospital
508-457-3948
Quality Management Advocacy

Caritas Norwood - Norwood
781-278-6301
Patient Advocate

Carney Hospital
617-296-4000 x3000
Patient Care Services

Charlton Memorial - Fall River
877-264-7244
Feedback Hotline

Children's Hospital
617-355-7673
Patient Relations

Clinton Hospital - Clinton
978-368-3714
Patient Representative

Cooley Dickinson Hospital - Northampton
413-582-4970
Quality Manager

Dana Farber Cancer Institute
617-632-3417
Office of Patient/Family Relations

Deaconess Glover - Needham / Beth Israel Deaconess Hospital - Needham
781-453-3002
President/CEO

Deaconess-Nashoba Hospital - Ayer
978-784-9260
Patient Advocate

Emerson Hospital - Concord
978-287-3203
Patient Safety Department

Fairview Hospital - Great Barrington
413-854-9636
Patient Advocate

Falmouth Hospital - Falmouth
508-457-3948
Quality Management Advocacy

Faulkner Hospital
617-983-7425
Patient Advocate

Franklin Medical Center - Greenfield
413-794-5456
Patient Relations

Good Samaritan - Brockton
508-427-3214
Patient Advocates

Harrington Memorial Hospital - Southbridge
508-765-9771 x3046
Quality Assurance

Health Alliance Hospital - Leominster
978-343-5504
Customer Feedback Line

Heywood Hospital - Gardner
978-632-3420
Information

Holy Family Hospital - Methuen
978-687-0151 x2399
Patient Advocate

Holyoke Hospital - Holyoke
413-534-2500  
Patient Safety

Lahey Clinic - Burlington
781-744-8556
Customer Relationship Management Department

Lahey Clinic North - Peabody
781-744-8556
Customer Relationship Management

Lawrence General - Lawrence
978-683-4000 x2338
Patient Rights

Lawrence Memorial - Medford
781-979-3021
Patient Satisfaction Facilitator

Lowell General - Lowell
978-937-6458
Patient Advocate

Martha's Vineyard - Oak Bluffs
508-957-9489
Patient Satisfaction Hotline

Massachusetts Eye and Ear Infirmary
617-726-3370
Office of Patient Advocacy

Massachusetts General Hospital
617-726-3370
Office of Patient Advocacy

Melrose Wakefield - Melrose
781-979-3021
Patient Satisfaction Facilitator

Mercy Medical Center - Springfield
617-537-3008
Patient Advocacy Office

Metrowest
508-383-1664
Patient Advocate

Milford-Whitinsville Hospital - Milford
508-422-2648
Patient Liaison

Milton Hospital - Milton
617-313-1360
Risk/Patient Advocacy Management

Morton Hospital - Taunton
508-828-7378
Patient Relations
Mount Auburn Hospital - Cambridge
617-499-5100
Patient Relations

Nantucket Cottage - Nantucket
508-825-8200
President’s Office

New England Medical Center / New England Baptist Hospital
617-754-5146  
Patient Advocate

Newton-Wellesley - Newton
617-243-6205
Patient Relations

Noble Hospital - Westfield
413-568-2811  x5713
Quality Improvement

North Shore Medical Center - Salem
978-354-2025
Customer Service Department

Saint Anne's Hospital - Fall River
508-674-5600 x2020
Patient Advocate’s Office

St. Elizabeth's Medical Center
617-789-2700
Patient Rights

St. Luke's Hospital - New Bedford
877-264-7244
Feedback Hotline

Saint Vincent Hospital - Worcester
508-363-6308
Office of Patient Advocates

Saints Memorial - Lowell
978-934-8416
Corporate Compliance Officer

Somerville Hospital - Somerville
617-665-1398
Patient Relations

South Shore Hospital - Weymouth
781-624-8888
Patient Relations Department

Sturdy Memorial - Attleborough
508-236-7903
Risk Manager

Tobey Hospital - Wareham
877-264-7244
Feedback Hotline

Tufts-New England Medical Center
617-636-9590
Patient Liason

UMass Marlborough - Marlborough
508-486-5809

UMass Memorial Medical Center - Worcester
774-442-3701
Patient Representative

Union Hospital - Lynn
978-354-2025
Customer Service Department

Whidden Memorial - Everett
617-665-1398
Patient Relations

Winchester Hospital - Winchester
781-756-2191
Quality Assessment Department

Wing Memorial - Palmer
413-283-7651